Frequently Asked Questions
What you need to know before arrival
Advantages of booking direct
Useful information
Common Questions about your Stay
Here you will find answers to frequently asked questions about Ame Hotel Boutique & Spa so you can plan your stay according to your needs. If you have any additional questions that do not appear in this section, please contact us. We are here to help you!
Does the hotel have parking?
The hotel does not have its own parking, neither free nor paid. Since Ame Hotel Boutique & Spa is located in the pedestrian center of Playa del Carmen, most of our guests arrive on foot, by taxi or public transport.
What are the check-in and check-out times?
Check-in is available from 3:00 pm. Check-out must be done before 11:00 am. If you need flexibility, do not hesitate to consult with our reception team, available 24 hours a day to assess the possibility of accommodating you.
Is the hotel pet-friendly?
Ame Hotel Boutique & Spa does not allow pets in its rooms or facilities.
Is there any cost for the WiFi?
No. The WiFi is completely free for all hotel guests and is available in all facilities.
What services does Soul Spa include?
Soul Spa offers a complete hydrotherapy circuit with bucket shower, sensory shower, playful pool, steam room, cocoa room, Roman bath, sauna, and hydrotherapy pool. In addition, we have individual and couples massage cabins, as well as facial treatments. You can reserve the hydrotherapy circuit (90 min, starting at $690 MXN) or combine it with a 60-minute massage in our full 150-minute experience (starting at $1,950 MXN).
What food does the restaurant AME serve and what are its opening hours?
The AME Restaurant is open from 08:00 to 18:00 and does not require a prior reservation. We offer a continental breakfast à la carte in the mornings and a selection of snacks such as hamburgers, tacos, salads, and ceviches during the rest of the day. *We do not currently have standard options for celiacs or intolerances; however, let us know in advance and we will gladly check if we can adapt any of our current preparations for you.
